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A member of Cambridge University Health Partners - www.cuhp.org.uk

Services for you and your visitors

Mail and email

There is a regular delivery to the wards; please ask your friends and relatives to address your letters and parcels clearly with your name, initials, and the ward and/or unit to avoid delay. Emails from family members can be sent via the PALS Office at pals@papworth.nhs.uk and the PALS staff will be able to deliver them to the ward.

Telephones

We now have a bedside telephone system provided by Premier Easitalk and you will need to purchase a phone card in order to make calls during your stay. The cards cost £3.00 and are available from the machines located in ward areas and the restaurant. We recommend that you keep a supply of £1.00 coins. Outgoing calls are charged at 10p per minute.

Incoming calls are free to patients and you do not have to buy a phone card to receive calls but relatives will pay 20p per minute to stay in touch.

If you have credit left on your card when it is time to go home, then you can take it with you and use it at home on most phones and payphones around the UK.

Mobile phones

You must not use your mobile phone in the hospital buildings as it may interfere with sensitive medical equipment. Noise from mobile phone ring tones and loud conversations can cause annoyance and disturbance to patients, visitors and staff nearby. The hospital has a clear mobile phone policy which states that to minimise the likelihood of interference, and to maintain the privacy and dignity of patients, the use of mobile phones is not permitted in any clinical area within Trust premises.

Use of mobile phones to take photographs or record images is forbidden and could result in you being prosecuted for infringement of patient confidentiality.

Please switch off your mobile telephone before entering any hospital building.

Internet access

Internet access can be made available to patients and relatives and details of this are available from the Patient Advice and Liaison (PALS) Manager.

Television

Television sets are provided on all wards and in some individual rooms. Please try to keep the noise level down to avoid disturbing other patients. Video films are available on some wards if you would like a change of viewing.

 

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