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Pharmacy homecare

What is homecare and how does it work?

Homecare is a way of delivering certain medicines prescribed by Papworth Hospital NHS Foundation Trust directly to your home or any place you choose, without the need for you to come to the hospital every month to collect prescriptions. 

It is managed by the pharmacy homecare team along with your consultants, specialist nurses and pharmacists throughout the hospital.

Patient Downloads
Patient guide to Medicines supplied by homecare
Papworth Homecare Medicines Charter
Homecare contact numbers

Who will provide my medicines / treatment?

Homecare is provided by private companies who are not part of the NHS but are registered to provide medicines and medical treatments. The homecare provider we use will depend on which medicine or treatment you are receiving.The delivery service is discreet, safe and confidential.

When you register for the homecare service you will receive a welcome pack from the homecare service provider. This will explain who they are and what they do. Occasionally we will change the homecare service provider we use. This will always be managed with little or no effect to you.

How to contact your homecare company

alcura

Phone

0800 9800686

Website

www.alcura-health.co.uk

Opening Hours

Monday to Friday
8:00am to 6:30pm
Saturday
9:00am to 1:00pm

Bupa

Phone

0345 2636 123

Website

www.bupa.co.uk/healthcare-providers/home-healthcare

Opening Hours

Monday to Friday
9:00am to 5:30pm

Calea

Phone

01928 533 500

Website

www.calea.co.uk/

Opening Hours

Monday to Friday
08:00am to 6:00pm 

Evolution homecare

Phone

01234 223 710

Website

www.evolutionhomecare.co.uk/

Opening Hours

Monday to Friday
08:00am to 5:00pm

Fresenius Medical Care

Phone

0800 320568

Website

www.freseniusmedicalcare.com/en/home/

Opening Hours

Monday to Friday
08:00am to 5:00pm 

Healthcare at Home

Phone

0800 088 4412
0333 103 9826

Website

www.hah.co.uk

Opening Hours

Monday to Friday
8:00am to 8:00pm
Saturday/Sunday/Bank holidays
8:00am to 4:30pm

PolarSpeed

Phone

0800 7833178
Out of hours: 0800 7833178

Website

www.polarspeed.com/services/home-delivery

Opening Hours

Monday to Friday
08:00am to 6:00pm 


What should you do if you are getting low on medicine stock?

Please notify the Pharmacy Homecare team at Papworth if you have less than 14 days supply and have not heard from your homecare provider. They will contact your homecare company on your behalf to arrange contact and delivery.

How to contact The pharmacy homecare team

You can contact the pharmacy homecare team by the following means:

Office direct line: 01480 364540
Via switchboard: 01480 830541 extension 4540 or 6191
Email: phn-tr.pharmacyhomecare@nhs.net

The office is manned 9:00am to 5:00pm and an answering machine is available at all times.
Alternatively you can fill out the online contact form and the team will get back to you.

 

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